FAQ – COLE Skin & Supplements

In case you were wondering...

Our skincare products are suitable for all skin types.
If you are unsure if these products are right for you, we suggest checking out the ingredient list which is listed on each product page or sending it over to your healthcare provider.
Patch testing is always a good idea.
All of the COLE Skin products are fragrance free.
Some of our naturally derived ingredients and extracts have natural scents to them - the Barrier Protection Essence and High Linoleic Acid Face Oil are two examples that are naturally scented from the choice of ingredients.
Yes, you can use all of our topical skincare products if you are pregnant or breastfeeding.

We're happy to help - email us at hello@coleskin.com.
Our ingredients meet the clean standards that major retailers such as Sephora use.
We also do our best to source products that are ECOCERT and Cosmos approved whenever it is possible for us to do so.
Cannabis Sativa Seed Oil is the latin name for Hemp Seed Oil, it is not "Cannabis". This ingredient, Hemp Seed Oil is found in a refined version, cold pressed in the Netherlands in the Omega Cleansing Balm and an organic, unrefined version in the High Linoleic Acid Face Oil, cold pressed in Canada.
Health Canada recommendations are that plants are listed by their latin name on skincare products.
Hemp Seed Oil is a high quality ingredient, excellent for acne-prone and aging skin types. It is rich in omega 3's, as well as omega 6's like GLA to help support optimal skin barrier health and function.

Yes, our Super Greens is vegan.
Our Super Greens supplement is filler free!
It is not recommended that you take Super Greens when you are pregnant or breastfeeding?

It is always best to consult with your healthcare provider prior to taking Super Greens to make sure it is safe for you and that it will not interact with any medications or supplements you may be taking.
Super Greens is dairy and gluten free!
Our Plant Oil blend in the Super Greens formula is derived from various seeds.
Our products and services are not intended for children under 18 years of age.

Domestic shipping can take up to 5 business days.
Shipping internationally could take up to 14 business days.

During peak seasons, delivery times may take longer due to volume of orders.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
We ship by courier to ensure timely delivery of your items directly to your doorstep.
The courier we select to ship your parcel depends on various factors. We most commonly use UPS and Purolator; at times we use Canpar and FedEx.
We do not ship by Canada Post and as such, do not accept PO Boxes as mailing addresses.
Yes, we offer free shipping based on a price threshold that changes from time to time. Check the cart to see the current deal on free shipping.

We ship domestically within Canada and Internationally to the US, United Kingdom, Ireland and Australia.

Please note that free shipping is not always applicable for international orders and that shipping rates could vary depending on your region.
You may also have to pay tax, duty or clearance fees on top of your order, depending on your location.
At this time, we ship to Canada, United States, United Kingdom, Ireland and Australia.
Email us at hello@coleskin.com and we will help make it right!
Help us help you too - File a claim with the courier if you item arrives damaged from transit or lost in transit. The information on how to do this is usually in the link to your tracking number.

We offer refunds to unused, unopened skincare & supplements that have been purchased at full price. If any discounts have been used or if an item was purchased during a sale, we cannot accept refunds for these items.
For open product, we cannot accept any returns nor issue any refunds due to company quality standards and the perishable nature of our products.
A refund request can be submitted within 30 days after the purchase is made.

If the product and packaging are unopened and undamaged, you are eligible for a full refund.

We do not accept refunds in the case when the packaging has been opened and the product has been used.
All shipping costs for return shipping are handled by the customer and must include a tracking number. Please email us at hello@coleskin.com for details on where to ship your returned items to.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Topical Skincare Products