Topical Skincare Products
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Our skincare products are suitable for all skin types.
If you are unsure if these products are right for you, we suggest checking out the ingredient list which is listed on each product page or sending it over to your healthcare provider.
Patch testing is always a good idea.
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All of the COLE Skin products are fragrance free.
Some of our naturally derived ingredients and extracts have natural scents to them - the Barrier Protection Essence and High Linoleic Acid Face Oil are two examples that are naturally scented from the choice of ingredients.
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Yes, you can use all of our topical skincare products if you are pregnant or breastfeeding.
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We're happy to help - email us at hello@coleskin.com.
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Our ingredients meet the clean standards that major retailers such as Sephora use.
We also do our best to source products that are ECOCERT and Cosmos approved whenever it is possible for us to do so.
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Cannabis Sativa Seed Oil is the latin name for Hemp Seed Oil, it is not "Cannabis". This ingredient, Hemp Seed Oil is found in a refined version, cold pressed in the Netherlands in the Omega Cleansing Balm and an organic, unrefined version in the High Linoleic Acid Face Oil, cold pressed in Canada.
Health Canada recommendations are that plants are listed by their latin name on skincare products.
Hemp Seed Oil is a high quality ingredient, excellent for acne-prone and aging skin types. It is rich in omega 3's, as well as omega 6's like GLA to help support optimal skin barrier health and function.
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We do not test our products on animals. Our products are also gluten free and with the exception of the Omega Cleansing Balm which contains Canadian wildflower honey, all of our products are vegan.
Supplements
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Yes, our Super Greens is vegan.
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Our Super Greens supplement is filler free!
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It is not recommended that you take Super Greens when you are pregnant or breastfeeding?
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It is always best to consult with your healthcare provider prior to taking Super Greens to make sure it is safe for you and that it will not interact with any medications or supplements you may be taking.
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Super Greens is dairy and gluten free!
Our Plant Oil blend in the Super Greens formula is derived from various seeds.
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Our products and services are not intended for children under 18 years of age.
Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Shipping internationally could take up to 14 business days.
During peak seasons, delivery times may take longer due to volume of orders. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
We ship by courier to ensure timely delivery of your items directly to your doorstep.
The courier we select to ship your parcel depends on various factors. We most commonly use UPS and Purolator; at times we use Canpar and FedEx.
We do not ship by Canada Post and as such, do not accept PO Boxes as mailing addresses.
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Yes, we offer free shipping based on a price threshold that changes from time to time. Check the cart to see the current deal on free shipping.
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We ship domestically within Canada and Internationally to the US, United Kingdom, Ireland and Australia.
Please note that free shipping is not always applicable for international orders and that shipping rates could vary depending on your region.You may also have to pay tax, duty or clearance fees on top of your order, depending on your location.
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At this time, we ship to Canada, United States, United Kingdom, Ireland and Australia.
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Email us at hello@coleskin.com and we will help make it right!
Returns & Refunds
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We do not accommodate returns due to our company quality standards, hygienic reasons, and the perishable nature of our products.
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We take pride in the quality and effectiveness of our products. Due to the nature of skincare items, we are unable to offer refunds once a product has been opened or used.
If you have any concerns about your order or believe it arrived damaged or incorrect, please contact us at hello@coleskin.com within 7 days of delivery. We’re happy to assist with replacements or resolving any issues.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.