All COLE Skin purchases are final sale and not eligible for refunds. To protect product integrity and hygiene, we do not accept returns once an order has been placed.

If there is an issue with your order—such as it arriving damaged, defective, or incorrect—our team will provide an eligible replacement.

If you added Shipping Protection at checkout, any lost, stolen, or damaged package is fully covered for a fast, seamless replacement through our claims portal: https://coleskin.com/apps/captain-protection/login

For assistance with an order issue, please contact hello@coleskin.com within 7 days of delivery.