Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Shipping internationally could take up to 14 business days.
During peak seasons, delivery times may take longer due to volume of orders. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
We ship by courier to ensure timely delivery of your items directly to your doorstep.
The courier we select to ship your parcel depends on various factors. We most commonly use UPS and Purolator; at times we use Canpar, GLS and FedEx depending on your location.
We do not ship by Canada Post and as such, do not accept PO Boxes as mailing addresses.
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Yes, we offer free shipping based on a price threshold. Check the cart to see the current free shipping threshold.
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We ship domestically within Canada and Internationally to the US, United Kingdom, Ireland and Australia.
Please note that free shipping is not always applicable for international orders and that shipping rates could vary depending on your region.You may also have to pay tax, duty or clearance fees on top of your order, depending on your location.
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At this time, we ship to Canada, United States, United Kingdom, Ireland and Australia.
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If you added Shipping Protection at checkout, your order is fully covered. Just submit a claim through our portal here: coleskin.com/apps/captain-protection/login
Once approved, we’ll send a replacement right away.If Shipping Protection was not added, we will help you open a carrier claim, but replacements or refunds are not guaranteed and depend on the carrier’s investigation. If this is the case, please email us at hello@coleskin.com.
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Shipping Protection is an optional add-on at checkout that covers lost, stolen, or damaged packages. If you choose to add it to your order, any shipping issue is handled quickly and stress-free.
If your order is protected and you need to file a claim, please use our dedicated claims portal here: https://coleskin.com/apps/captain-protection/login
Once your claim is submitted, our system processes it automatically and we’ll ship a replacement as soon as the claim is approved. No carrier claim or waiting period required.
If Shipping Protection was not added to your order, we will help you open a standard carrier claim, but replacements or refunds are not guaranteed and are determined by the carrier.